Health Complaint Process
If you have a Health service complaint with Dilico Anishinabek Family Care, this is what you can do…
1. Talk to Your Worker
Tell your worker about your complaint. Together, you may be able to find a solution.
2. Talk to Your Workers Manager
If you can’t solve the problem with your worker, call Dilico’s Main Office and ask to speak with your worker’s manager. Talk to your workers manager and explain that your complaint was not solved.
3. Write to the Director
If you can’t solve the problem with the manager, write a letter to the Director of Health Services. Write about your complaint and what you have done to try to solve it.
4. If You’re Not Satisfied
If a solution can’t be found, write a letter to the Executive Director requesting your complaint be reviewed.
Call Dilico’s Main Office at 1-855-623-8511 or visit www.dilico.com for the phone number or address you require.