Quality Assurance

The Quality Assurance program ensures that service standards, audits and tools meet the continuous quality improvement objectives of Health Services. The program identifies, designs and implements Health’s accreditation requirements to ensure compliance with best service practices.

Performance Indicators

Performance indicators contribute to the quality of care provided by the organization including better care, better children, youth and family outcomes, better worklife and reduced costs. Performance indicators are used within all programs across the organization.

Key system-level indicators that will be used to monitor the quality performance of the organization have been identified and will be centralized in the Continuous Quality Improvement (CQI) reports. These indicators include:

  1. Hand Hygiene Compliance
  2. Overall Children, Youth and Family Satisfaction
  3. Number of Children, Youth and Family Harmed by Patient Safety Incidents
  4. Quality of Worklife

These quality performance indicators identified above are directly linked to Dilico’s strategic goals and objectives with a balance across a number of priority areas. Knowledge gained from the review of the identified quality performance indicators will be used to inform strategic planning and enhance the integrated quality improvement plan (Quality Safety Risk Management Plan). Knowledge gained will also be used to set quality performance objectives and determine whether quality performance objectives are met.

Children, Youth and Family Information

Children, Youth and Family Safety
Dilico is committed to children, youth and family safety. Children, youth and family safety is our first commitment upon which we build our relationships. Children, Youth and Family safety is one of the primary guiding principles throughout the provision of care. We recognize that a safe space and open safe relationships, supports the provision of quality care.

Dilico delivers children, youth and family safety training and education at least annually. It is delivered through the agency orientation and is ongoing including education targeted to specific children, youth and family safety focus areas.

To ensure children, youth and family safety remains a priority, the Continuous Quality Assurance Committee provides the Board of Directors with a children, youth and family safety report on a quarterly basis.

Children, Youth and Family Centred Care
Dilico is committed to children, youth and family and family centred care. We encourage children, youth and families’ to get involved in planning and service design, as well as quality and safety issues at the organization level, including quality improvement and children, youth and family safety activities. We consistently incorporate a children, youth and family and family centred approach into our work, however, always strive to enhance our practices.

Click here to find Draft Health Policies and Procedures for your feedback:

Feedback can be sent to: HealthQA@dilico.com

Children, Youth and Family Satisfaction Surveys
All Dilico Anishinabek Family Care children, youth and families will have the opportunity to provide feedback on the health services they received.

Dilico Anishinabek Family Care is committed to providing client-oriented health care services. The children, youth and family Satisfaction Survey System provides feedback on how we are meeting the needs of our children, youth and families and helps in identifying areas to be targeted for performance improvement activities.

Children, youth and family surveys will be conducted randomly and on a scheduled basis depending on the service. Children, youth and families are encouraged to complete a survey and place it in a survey box located in convenient areas in their community/facility.

Children, youth and family satisfaction surveys are also available for children, youth and families to access and submit electronically on the Dilico Website.

Accreditation
Accreditation is an internationally recognized evaluation process used to assess and improve the quality, efficiency, and effectiveness of health care organizations. It is designed to improve children, youth and family outcomes and our health services performance. It helps our entire agency work together to create a focus on safety and quality.

The process is an ongoing one. We participate in accreditation to identify what we do well and where we could do better, and make improvements based on the results. Peer reviewers visit our agency every four years to evaluate the extent to which we are meeting the standards.

Continuous Quality Improvement Committee
To support the ongoing process of Accreditation and quality assurance, the agency established a Continuous Quality Improvement (CQI) Committee.

The CQI Committee oversees continuous quality improvement matters at Dilico. The integrated committee meets once per month to discuss and generate solutions to problems and concerns regarding children, youth and family safety, ethical decision making, risk management, quality assurance, etc. The committee reports to the Board of Directors on a quarterly basis.

Electronic Medical Records (EMR)

Dilico’s Health services utilize an Electronic Medical Records system (EMR). The EMR is a clinical management system that captures, organizes and displays children, youth and family information in a user-friendly way.

Benefits of using an EMR in Dilico’s Health services include:

  • Efficiencies in Workflow – efficiencies are realized through changes in clinical processes, including documentation and children, youth and family encounter management which supports statistics collection
  • Fosters a Collaborative Environment – supports improved interactions and communications among care team members and between providers andchildren, youth and families
  • Children, Youth and Family Safety – improves health outcomes and children, youth and family safety through preventive care and chronic disease management
    • Security – electronic medical records are stored within secure databases where they can never be lost or misfiled. Only authorized users may access files
Hand hygiene is the single most important means of preventing the transmission of infectious diseases in health care settings.

Hand hygiene audits are ongoing. Dilico staff is abiding by the policy as is evident by the 7.75% increase in hand hygiene compliance.

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