Client Satisfaction

Client Satisfaction Surveys

Client satisfaction is a key indicator for the Health program.  Client satisfaction surveys are conducted on a regular basis to obtain feedback on the quality of the client and family care experience.

Clients receive the survey during their visit.


Clients may also choose to complete the survey online:

• Diabetes & Chronic Disease Management Satisfaction Survey
• Home and Community Care & Community and Personal Support Satisfaction Survey
• Community Health Services Client Satisfaction Survey
• Dilico Family Health Team Patient Survey
• Dilico Primary Care Travelling Team Patient Satisfaction Survey
• Mental Health Nursing Satisfaction Survey
• Complex Care Survey


What Clients are Saying About Dilico Health Services

“Love the services so far from Thunder Bay. 
Happy feet when I leave. 
Girls are very good at what they do”.

“Excellent service. 
We need more caring people like these excellent girls”.

“Appreciate the care given and the courtesy. 
I do not have a car and get picked up and returned home”.