Quality Assurance

Building a culture of quality, safety, and excellence.

The Quality Assurance program develops service standards, audits and tools to meet the continuous quality improvement objectives of Health services. The program identifies, designs, and implements Health’s quality assurance system to ensure compliance with best services practice.

Continuous quality improvement objectives include:


Accreditation is an internationally recognized evaluation process used to assess and improve the quality, efficiency, and effectiveness of health care organizations. It is designed to improve client outcomes and our health services performance. It helps our entire agency work together to create a focus on safety and quality.

The process is an ongoing one. We participate in accreditation to identify what we do well and where we could do better, and make improvements based on the results. Peer reviewers visit our agency every four years to evaluate the extent to which we are meeting the standards.

Integrated Quality Assurance Committee

The Integrated Quality Assurance Committee has the responsibility of ensuring that an ongoing policy review and revision process is implemented consistently within Health services.  The Committee will consolidate policies and procedures wherever possible, make them easily accessible to all staff in a centralized location and develop new policies and procedures as required.  


Hand hygiene is the single most important means of preventing the transmission of infectious diseases in health care settings.

Hand hygiene audits are ongoing.  Dilico staff is abiding by the policy as is evident by the 7.75% increase in hand hygiene compliance.