AODA Policies

Statement of Commitment


Dilico embraces a holistic approach in the delivery of its services and is committed to treating all people in a way that allows them to maintain their dignity and independence while complimenting the strengths, values and traditions of Anishinabek children, families and communities. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements in accordance with obligations under Accessibility for Ontarians with Disability Act, 2005.

Dilico will make every reasonable effort to ensure its policies and procedures are consistent with the following principles:

• Dignity and respect
• Independence
• Integration
• Equal opportunity


11.01 Customer Service Standard

11.02 Accessibility Plan

11.03 Accessibility

11.04 Accessible Information and Communication

11.05 Service Animals

11.06 Assistive Devices

11.07 Temporary Disruptions

11.08 Support Person

11.09 Accessibility Training

11.10 Feedback Process